In case you missed the drama about my website last week, here’s the short version: my website went down for 3 days, and when it finally came back online, all of my data was gone. Every last entry since I started this blog 6 years ago? Gone. So I was a tiny bit distraught, as you might imagine.
While I was freaking out, I wrote about it on Twitter, and within a few minutes, I got a response from a web hosting company called PinchHost offering to help me. They’re a new company, and didn’t have much of a proven track record that I could find online, but I appreciated how fast they responded. Especially considering that the customer service at my old (then-current) web hosting company, Globat, was always somewhat lacking. It’s basically impossible to get anyone on the phone, they take an extremely long time to respond to email support tickets, and while yes, they do have support via live chat, the techs aren’t exactly helpful. Usually the only response I get is, “We’re so sorry for your inconvenience, and thank you for your patience.” Not exactly top-notch problem-solving.
But really, my main problem with Globat is the availability. They were fine when I first signed up a few years ago, but over the past year or so, my website crashed a lot, because I seemed to always be under Denial of Service attacks by spammers. So that’s my main beef with them – if you can’t keep my website running, I’ll go host it elsewhere.
Meanwhile, during that whole incident where I had no blog entries at all? I threw a temporary WordPress blog here that you might’ve seen if you happened to click over here. On it, I mentioned that my last manual backup of my website was from May 2008, hence my panic. (So all the entries about selling our house, moving to North Carolina, the holidays, Catie’s 2nd birthday? GONE.) Then the tech from PinchHost – the same guy who responded to me on Twitter – left me a comment telling me that he had gone through Google’s cache of my archives and found about 100 entries from May 2008 to now, and saved them to a zip file for me to download.
Which, DUDE. I wasn’t even a customer of his, and he did all that legwork for me? Yeah ok, they’re a new company, but with that type of customer service, I’ll take a chance on them. So I switched over yesterday, and it was basically seamless. I might be imagining it, but my website even seems to load faster now. Obviously, I am very happy with them so far.
Of course, the hard part now is cancelling my account with Globat. They’re notorious for having a crappy billing department, so I know I’m in for a fight. Example: over the past few years I’ve gotten over 100 emails from them telling me about new offers, and unless I clicked the link to opt out, they automatically charged my credit card for the upgrade, regardless of whether or not I wanted it. If I called afterward to say, “hey, you billed me for this, and I don’t want it, so give me my money back,” they’d try to hem & haw and squirm their way out of refunding me the money for a service I’m not using. So, yeah. I’ve gotta get my Don’t You Dare Try to Eff With Me, Buddy hat on and let them have it.
But the fact that I’m now basically done with them and have a cool new hosting company that actually responds to my problems promptly and seems to give a damn about my user experience? It kind of makes me feel like one of these dancers.
(If you haven’t seen that yet, you’re welcome. I’ve watched it about four times already and I smile like a moron at my computer and get all misty-eyed every time. What can I say, I’m a sucker for “The Sound of Music.”)