PR Done Right

**This post is not sponsored in any way, shape, or form. I just think this was a particularly awesome experience that warrants a shout-out.**

One of the major things people talk about at BlogHer is the swag. Last year, I brought home way too much stuff, and a lot of it eventually wound up in the trash. This year, I was way more cautious about only bringing home stuff that I genuinely wanted. The rest of it, either I didn’t pick it up in the first place, or I gave it to one of my hotel roommates.

Something I actually did want to keep, was a Play-Doh duffel bag. Sure, it’s nothing huge, but I knew Catie would like it, so it was one of the things I shoved in my suitcase to bring home with me.

Flash-forward to Sunday, at LaGuardia airport. My suitcase was 3 pounds overweight. The (not-very nice or helpful) airline attendant told me that I’d either have to take some stuff out or she was going to charge me $75. (Which, BTW, would be on top of the $25 I was already paying to check my one damn suitcase in the first place, and good GRIEF, don’t get me started on that sucky new airline policy.) I didn’t want to pay $75 for 3 pounds worth of stuff, so I quickly opened my suitcase and grabbed a few things to shove into my carry-on.

Without thinking about it, I put the Play-Doh duffel bag in my carry-on bag. It never occurred to me that Play-Doh would be considered a “liquid” (WTF?), and so, a few minutes later at security, my Play-Doh was confiscated by the TSA.

To be fair: I know this was my fault. I should’ve packed more carefully ahead of time. I was annoyed with myself, and I was irritated with the TSA (because come ON, you can see that the package is sealed and has never been opened or tampered with, and I also heard from other people who got their Play-Doh past the TSA without a problem, which just made me even more irritated). I mentioned something on Twitter about how the TSA took my Play-Doh, and somebody made a joke about how they actually took it so they could play with it themselves in their break room, and I really thought that was the end of that.

A few days after I got home from NYC, I got an email from a representative of Hasbro, apologizing for the trouble I had with the TSA, and asking for my mailing address so they could replace the Play-Doh that was taken. I was pretty surprised. None of this incident was Hasbro’s fault in the slightest. What am I going to say? “Damn you, Hasbro, you gave me a lovely gift for free and I lost it, and it’s all your fault!” That doesn’t even make any sense.

We got the new Play-Doh set in the mail yesterday. Catie is very pleased.

Catie loves Play-Doh

Catie loves Play-Doh

So, thank you, Hasbro. You made a little girl’s Saturday morning a lot more fun than usual.

**Honest to God. Not sponsored at all. I just thought they deserved a little praise there for handling the situation so well.**